Downloads

Downloads

To download support materials, please select your product from the list below. You will automatically be shown all downloads for that product, including drivers, brochures, sales presenters and technotes.

  • 1. Select your section, category and chosen product.
  • 2. Click on the driver, brochure, sales presenter or technote of your choice.
  • 3. Take careful note of any applicable instructions, especially for drivers.
  • 4. Download the file to your hard drive.
  • 5. Execute (run) the file by double-clicking on it. For drivers this will usually launch the install procedure - for brochures, etc. this will launch the document.
Knowledge Base

Knowledge Base

How should I handle and store my CD's?

Categories: CD
Date Created: 21 Apr 2016
Last Updated: 18 Feb 2020

  • Handle discs with care and try to hold media at the edges
  • Always store the disc in either the protective plastic case, paper sleeve or the spindle packaging the media came in
  • Avoid exposure to direct sunlight and humidity
  • Avoid getting fingerprints, dust or stains on the blue side of the disc. This is particularly important prior to recording so remove any dust particles with a soft dry cloth.
  • For thorough cleaning use a soft cloth moistened with a few drops of ethyl alcohol cleaning fluid. Avoid all other cleaning fluids or solvents.

Support Enquiry

Support Enquiry

If you have a question or require technical support for a Verbatim product you have purchased, please fill out the form below and a member of our support team will contact you shortly.

  • * Required Fields

Warranty

Hong Kong Warranty Terms:

Within the warranty period, customers should bring the products with the original cash register receipt to the Customer Service Center to entitle the warranty services as listed below. If customers cannot provide a valid receipt/purchase invoice, charge of HKD150 per product is needed as handling & operation fees (cannot be refunded). If we confirm that the product is still within the warranty period, customers will entitle the warranty services.

Product replacement is your sole remedy under this warranty, and this warranty does not apply to normal wear or to damage resulting from abnormal use, misuse, abuse, neglect or accident, or to any incompatibility or poor performance due to the specific computer software or hardware used. VERBATIM WILL NOT BE LIABLE FOR DATA LOSS OR ANY INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES, HOWEVER CAUSED, OR FOR BREACH OF ANY IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. This warranty gives you specific legal rights and you may also have other rights which vary from state to state. Certain states do not allow limits on consequential damages, so these limitations may not apply to you.

For customers purchasing in Hong Kong and Macau, please contact the Customer Service Centre located in Hong Kong for any warranty services. Here is the contact detail:

Address: Room 1304, Kwai Hung Holdings Centre, 89 King's Road, North Point, Hong Kong
Business Hour: 10:00 - 19:00 (Mon-Fri); 10:00 - 14:00 (Sat)*
Tel : 2117 9716    Fax: 2117 9705

*Closed on Sundays and Public Holidays

Product Categories

Warranty Period

Optical Media / OTG & USB Drives / Memory Cards

Lifetime limited warranty**

Portable Hard Drives / Internal SSD

3 year limited warranty

LED Lighting

3 year limited warranty

Portable Batteries / Apple OTG Drives  / Micro USB Cables / USB Hub Chargers / Wireless Chargers / Car Chargers / Type C Hubs / Card Readers / Earphones

1 year limited warranty

Lightning & Type C Cables / Multi- Cables / HDMI Cables / External SSD / 3D Printing Materials / MediaShare Wireless

2 year limited warranty

 

Taiwan Product's Warranty Expiry Date List

Please visit: http://www.djwrites.com/taiwan-warranty-expiry-date/ 

Taiwan Warranty Terms: 

Product Categories

Warranty Period

Optical Media

Lifetime limited warranty**

OTG & USB Drives / Memory Cards

Customers purchased on or before 31st December 2018, entitle Lifetime limited warranty**

Customers purchased on or after 1st January 2019, entitle 5 year limited warranty

Portable Hard Drives / Internal SSD

2 year limited warranty

LED Lighting

3 year limited warranty

Portable Batteries / Apple OTG Drives  / Micro USB Cables / USB Hub Chargers / Wireless Chargers / Car Chargers / Type C Hubs / Card Readers / Earphones

1 year limited warranty

Lightning & Type C Cables / Multi- Cables / HDMI Cables / External SSD / 3D Printing Materials / MediaShare Wireless

2 year limited warranty

Remark:

** LIFETIME LIMITED WARRANTY

Verbatim warrants this product to be free from defects in material and workmanship. Lifetime limited warranty is applied for the on-going products and for those end-of-life products, the warranty service is valid within 2 years after end-of-life. Customers should bring the products with the original cash register receipt to the Customer Service Center to entitle the warranty services.

Should any dispute arise, the decision of Verbatim shall be final.

  • (Please refer to packaging)


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